PlantHub LLC, DBA General Landscape

Effective Date: 9/1/2025

These Terms & Conditions (“Terms”) apply to products and services provided by PlantHub LLC, DBA General Landscape (“General Landscape,” “we,” “us,” or “our”) to residential customers, commercial customers, contractors, general contractors, property managers, developers, businesses, and other customers (“Customer,” “you,” or “your”).

These Terms may apply to, but are not limited to, plant and landscape material sales, nursery products, landscape installation, irrigation services, landscape maintenance, tree services, deliveries, pick-up orders, online orders, commercial projects, residential projects, and other products or services provided by General Landscape.

These Terms are intended to establish General Landscape's general policies. Specific proposals, estimates, contracts, purchase orders, scopes of work, invoices, warranty documents, or other written agreements may contain additional, different, or project-specific terms.

Where a specific written agreement between General Landscape and the Customer contains terms that conflict with these general Terms & Conditions, the specific written agreement will control to the extent of the conflict.

By accepting a proposal, contract, estimate, purchase order, invoice, order, or other agreement; making a payment or deposit; authorizing work; accepting delivery; or purchasing products or services from General Landscape, the Customer acknowledges that they have had the opportunity to review these Terms and agrees to the applicable terms and conditions.

General Landscape provides products and services to both residential and commercial customers. Project requirements, pricing, payment terms, scheduling, warranties, delivery requirements, installation requirements, and other conditions may vary depending on the size, scope, location, type, and nature of a project.

General Landscape reserves the right to establish project-specific terms for individual customers and projects.

Commercial projects may be subject to additional requirements established by a general contractor, property owner, developer, municipality, project specifications, purchase order, contract, or other governing project document.

Residential projects may also be subject to project-specific terms contained in the applicable proposal, estimate, invoice, contract, or other written agreement.

• Proposals and estimates are based on the information available to General Landscape at the time they are prepared.
• A proposal or estimate may include specific terms regarding scope of work, materials, labor, pricing, scheduling, payment, warranties, exclusions, and other project requirements.
• A proposal or estimate does not constitute a confirmed order until accepted by the Customer and any required deposit, payment, or other required documentation has been received.
• General Landscape reserves the right to modify or correct typographical, pricing, product, quantity, calculation, or other errors.
• Additional work, materials, labor, equipment, transportation, or services requested by the Customer may result in additional charges.
• Changes to the scope of work may require a written change order or other written approval.
• Commercial projects may require purchase orders, contracts, subcontracts, insurance documentation, lien-related documentation, safety documentation, or other requirements before work begins.
• General Landscape reserves the right to decline or delay work until required documentation has been received.
• Specific written contracts or project agreements may establish terms that differ from these general Terms & Conditions.

• General Landscape provides product availability information periodically.
• Product availability may change at any time.
• Prices and availability are subject to change without notice unless a specific price has been established and guaranteed in a written agreement.
• Not all products listed on an availability list are necessarily located at General Landscape's primary location.
• Availability lists, website listings, advertisements, social media posts, and other published information do not guarantee that a product will remain available until the order is confirmed.
• Customers should confirm current pricing and availability before placing an order.
• Products may become unavailable due to nursery inventory, supplier availability, seasonal conditions, market conditions, transportation issues, or other circumstances.
• If a selected product becomes unavailable, General Landscape may offer a substitute product, revised pricing, or another available option.
• Any substitution for a commercial or residential project will be handled according to the applicable proposal, contract, purchase order, or written agreement.

General Landscape's farm and nursery locations are not open to the public.

• Customers, contractors, vendors, and other members of the public are not permitted to enter or access General Landscape's farm or nursery locations unless specifically authorized by General Landscape management.
• Customers may not visit the farm or nursery locations to shop, browse, select plants, tag plants, or retrieve products unless General Landscape has provided specific written authorization.
• General Landscape employees are responsible for selecting, tagging, preparing, and coordinating products for customers.
• Customers may contact the General Landscape office regarding product availability, plant selection, pricing, orders, and scheduling.
• General Landscape reserves the right to refuse access to its farm, nursery, or other restricted property.
• Any unauthorized individual entering General Landscape property may be required to leave immediately.

• Customers may work with General Landscape employees to select products from available inventory.
• Customers are not permitted to enter General Landscape's farm or nursery locations to select or tag plants.
• Plant tagging and preparation are performed by General Landscape employees.
• For delivery or installation orders, the required deposit or payment must be received before General Landscape will tag and reserve selected plants, unless otherwise agreed in writing.
• For customer pick-up orders, payment must generally be made in full before plants are tagged and prepared for pick-up, unless otherwise agreed in writing.
• A plant is not considered reserved until the required payment or deposit has been received and processed.
• Product availability is subject to change until the required payment or deposit has been received.
• Commercial projects may have plant selection, tagging, material approval, substitution, or procurement procedures established by the applicable contract or project specifications.
• Residential projects may be subject to the plant selection and reservation procedures established in the applicable proposal or invoice.

• Deposits may be required to reserve products, schedule deliveries, schedule installations, procure materials, or reserve project dates.
• Unless otherwise stated in a written proposal, contract, invoice, or other agreement, deposits for delivery and installation orders are generally 50% of the total order amount.
• Deposits are generally non-refundable, except where otherwise specifically agreed in writing or required by applicable law.
• A deposit may be applied toward the applicable order or project.
• At General Landscape's discretion, certain deposits may be converted to store credit or applied toward another available product or service.
• If an order is changed after a deposit has been received and the revised order results in the deposit exceeding the amount due for the revised order, the excess amount will not automatically be refunded and may, at General Landscape's discretion, be applied as store credit or toward other products or services.
• Commercial contracts may establish different deposit, retainage, progress-payment, billing, or payment requirements.
• Residential projects may have payment schedules established in the applicable proposal or contract.
• The payment terms contained in a specific written agreement will control when they differ from these general Terms.

• Customers are not confirmed for delivery, installation, pick-up, or other scheduled services until the required payment, deposit, or other required documentation has been received and the appointment or project has been confirmed by General Landscape.
• A General Landscape employee may provide an anticipated or estimated available date before confirmation.
• An anticipated date is not guaranteed until the required requirements have been satisfied.
• Scheduling may be affected by product availability, weather, staffing, equipment, transportation, site conditions, permits, inspections, project schedules, subcontractors, suppliers, or circumstances outside of General Landscape's reasonable control.
• General Landscape reserves the right to reschedule work or deliveries when necessary.
• Commercial projects may be scheduled according to the applicable construction schedule, contract, purchase order, or project requirements.
• Residential projects may be scheduled according to the availability of General Landscape and the Customer's agreed project schedule.

• Orders requested to be prepared for Customer pick-up must generally be paid in full before preparation.
• Customers who choose to pay upon arrival may be required to wait while their order is prepared.
• General Landscape cannot guarantee a specific preparation time for orders paid for at the time of pick-up.
• The Customer is responsible for providing an appropriate vehicle, equipment, labor, and secure transportation for products being picked up.
• The Customer is responsible for safely transporting products after leaving General Landscape's property.
• Pick-up sales are final unless otherwise stated in a written agreement.
• No refunds or returns are available for pick-up orders unless otherwise specifically agreed in writing or required by applicable law.

• Online orders are subject to product availability.
• Online pricing, descriptions, photographs, specifications, and availability may change without notice.
• An online order is not necessarily confirmed until General Landscape has processed and confirmed the order.
• General Landscape may contact the Customer regarding availability, substitutions, pricing, scheduling, or other issues affecting an online order.
• Unless otherwise stated, online plant and plant-material purchases are final.
• No refunds or returns are available for online plant purchases unless otherwise specifically agreed in writing or required by applicable law.
• Online orders are subject to these Terms as well as any additional terms displayed during the online purchasing process.

• Customers claiming tax-exempt status must provide General Landscape with valid and current tax-exemption documentation.
• A copy of the applicable tax-exemption certificate must be provided to General Landscape for company records.
• Tax-exemption documentation must be current and not expired.
• If valid tax-exemption documentation is not provided before payment is processed, applicable sales tax will be charged.
• General Landscape is not responsible for maintaining or updating a Customer's tax-exempt status or documentation.
• Commercial and business customers are responsible for providing appropriate documentation before requesting tax-exempt treatment.

• A deposit or other required payment may be required to schedule a delivery.
• Delivery fees are based on the delivery address, distance, products, quantity, size, weight, equipment requirements, access conditions, and other applicable circumstances.
• An estimated delivery fee may be provided before the complete delivery address is received.
• The final delivery fee may change after the complete address and delivery requirements are confirmed.
• The Customer is responsible for providing an accurate delivery address and disclosing relevant access restrictions or site conditions.
• The Customer is responsible for ensuring that the delivery location is reasonably accessible and safe.
• Unless otherwise agreed in writing, General Landscape does not provide unloading labor or equipment.
• The Customer is responsible for providing appropriate personnel and equipment to unload products when unloading by the Customer is required.
• The Customer must ensure that someone is available at the delivery location when required by the applicable delivery arrangements.
• Products must be unloaded within the designated delivery time.
• The amount of unloading time provided may depend on the quantity, size, weight, type, and configuration of products.
• Additional waiting time, labor, equipment, transportation, or other charges may apply if the Customer is unable to unload the products within the designated time.
• The remaining balance must be paid according to the payment terms stated in the applicable proposal, invoice, contract, or other agreement.
• If no other payment terms have been established, the remaining balance must be paid to the driver or through an approved payment method before the driver leaves the delivery location.
• If a Customer refuses or no longer wants a product after it has been selected, prepared, loaded, or delivered, the Customer remains responsible for applicable charges.
• Restocking, handling, transportation, labor, or other fees may apply.
• Delivery sales are final unless otherwise provided in a specific written agreement.

The Customer is responsible for notifying General Landscape of known conditions that may affect delivery, access, unloading, or placement of products.

To the extent permitted by applicable law, General Landscape is not responsible for damage resulting from conditions outside of General Landscape's reasonable control or from undisclosed, concealed, privately installed, or improperly marked items.

Potentially affected property may include:

• Driveways
• Pavers
• Grass
• Sidewalks
• Fences
• Walls
• Homes and structures
• Pools
• Pipes
• Irrigation systems
• Sprinklers
• Existing landscaping
• Drainage systems
• Electrical or utility lines
• Landscape lighting
• Other structures or improvements

The Customer is responsible for notifying General Landscape of known hazards or conditions that could affect delivery.

Commercial project delivery requirements may be governed by the applicable project contract, site logistics plan, construction documents, or other written requirements.

• A deposit or other required payment may be required to schedule an installation.
• Installation schedules are subject to product availability, weather, staffing, equipment, site conditions, permits, inspections, project schedules, and other circumstances affecting the project.
• The Customer is responsible for providing General Landscape with accurate information regarding the property and installation area.
• The Customer must disclose known underground or concealed utilities, irrigation systems, pipes, wires, drainage systems, septic systems, pool systems, landscape lighting, structures, or other property improvements.
• Additional work resulting from site conditions not included in the original scope may result in additional charges.
• Commercial installations may be governed by project specifications, plans, contracts, purchase orders, change orders, and other project documents.
• Residential installations may be governed by the applicable proposal, contract, invoice, or written scope of work.

For projects involving digging or excavation, applicable requirements for locating underground utilities must be followed before work begins.

• General Landscape will contact 811 as required for applicable work.
• Customers may request applicable 811 ticket or confirmation information from a General Landscape employee.
• The Customer is responsible for identifying and disclosing privately installed or otherwise unmarked underground utilities, irrigation systems, pipes, electrical wiring, landscape lighting, drainage systems, septic components, pool lines, or other concealed items.
• General Landscape is not responsible for damage to privately installed, unmarked, incorrectly marked, or undisclosed utilities or property, to the extent permitted by applicable law.
• If a Customer elects not to have applicable utility-locating procedures performed, the Customer assumes responsibility for resulting damages and expenses to the extent permitted by law.
• Commercial projects may have additional utility-location requirements established by the project owner, general contractor, municipality, engineer, or contract documents.

General Landscape does not provide a general or automatic warranty on plants or plant material.

Plants and plant material are sold AS-IS, WITHOUT WARRANTY, unless a warranty is specifically provided in a written contract, proposal, agreement, or other written document accepted by General Landscape and the Customer.

• A warranty exists only when it is specifically stated in writing.
• Any warranty provided will be limited to the exact terms, duration, conditions, exclusions, and requirements stated in the applicable written agreement.
• A warranty provided for one project does not automatically apply to another project or purchase.
• Commercial contracts may contain project-specific plant, landscape, installation, or workmanship warranties.
• Residential contracts may contain project-specific warranty provisions when specifically agreed to in writing.
• Verbal statements regarding warranty coverage do not create or modify a warranty unless confirmed in writing by an authorized General Landscape representative.
• If no written warranty is provided, no warranty is offered or provided, except for any warranties that cannot legally be excluded.
• General Landscape does not guarantee plant health, growth, survival, appearance, replacement, or performance unless specifically provided for in a written warranty.
• Plant health and survival may be affected by watering, irrigation, drainage, soil conditions, weather, temperature, sunlight, pests, disease, fertilization, pruning, maintenance, transplant shock, environmental conditions, improper care, neglect, or damage caused by people, animals, vehicles, equipment, or third parties.
• No warranty may be added retroactively unless General Landscape agrees to the additional warranty in writing.

Where a written contract or agreement contains warranty provisions, those provisions will control over this general warranty policy.

Unless otherwise specifically stated in a written agreement:

• Plant and plant-material sales are final.
• Deposits are non-refundable.
• No refunds or returns are available for pick-up, online, delivery, or installation orders.
• If a Customer cancels, refuses, or no longer wants products after they have been selected, tagged, prepared, ordered, loaded, delivered, or otherwise committed to the order, the Customer may be responsible for applicable restocking, handling, transportation, labor, delivery, and other charges.
• General Landscape may establish a restocking fee based on the product and circumstances.
• Commercial contracts may contain separate cancellation, return, credit, or restocking provisions.
• Residential projects may contain separate provisions in the applicable proposal or contract.
• Specific written agreements control where they contain different refund, return, cancellation, or restocking terms.
• Nothing in these Terms is intended to waive rights that cannot legally be waived.

• Customers should carefully review all proposals, contracts, invoices, quantities, products, pricing, delivery information, and installation details before accepting an order.
• Changes requested after an order has been processed may result in additional charges.
• Changes may affect pricing, product availability, delivery fees, labor, scheduling, deposits, and project completion dates.
• Additional work or materials outside the original scope may require a change order or written approval.
• Commercial projects may be subject to formal change-order procedures established by the applicable contract.
• Residential projects may be subject to change-order or written approval requirements established in the applicable proposal or contract.
• General Landscape reserves the right to charge for costs incurred as a result of Customer-requested changes or cancellations.

Commercial projects may be subject to additional terms and requirements, including but not limited to:

• General contractor requirements
• Owner requirements
• Project specifications
• Construction schedules
• Purchase orders
• Subcontracts
• Change orders
• Progress billing
• Retainage
• Insurance requirements
• Certificates of insurance
• Safety requirements
• Site access requirements
• Prevailing project specifications
• Material approvals
• Submittals
• Inspections
• Closeout requirements
• Warranty requirements
• Lien and payment requirements
• Applicable federal, state, county, or municipal requirements

Where applicable, the Customer and General Landscape may enter into a separate commercial contract governing the project.

The terms of the applicable commercial contract will control over these general Terms & Conditions to the extent of any conflict.

Residential projects may be subject to project-specific proposals, estimates, contracts, invoices, scopes of work, payment schedules, and other written agreements.

The applicable residential agreement may establish:

• Scope of work
• Materials
• Pricing
• Deposits
• Payment schedules
• Scheduling
• Installation requirements
• Delivery requirements
• Warranty terms, if any
• Change orders
• Cancellation terms
• Other project-specific requirements

Where a residential agreement contains terms that differ from these general Terms & Conditions, the specific written agreement will control.

• General Landscape may periodically offer sales, promotional pricing, and discounts.
• Promotions may be announced on the General Landscape website, online store, social media accounts, advertisements, or directly by General Landscape employees.
• Promotional pricing is valid only during the advertised promotional period unless otherwise stated.
• If a promotion has ended, the promotional price will not apply unless the Customer made a qualifying deposit during the promotional period and the applicable promotion permits the discount to remain valid.
• Certain plants, products, services, orders, customers, or projects may be excluded from specific promotions.
• General Landscape may offer a bulk discount on qualifying plant orders totaling $10,000 or more, subject to restrictions.
• General Landscape may offer a 3% returning-customer discount when the Customer completes a review on the General Landscape Facebook page or Google Business Profile, subject to company requirements.
• Discounts may not be combined unless specifically authorized.
• No additional discounts are available unless approved by General Landscape management.
• Commercial contracts may have separate negotiated pricing and are not automatically subject to residential promotions or discounts.

General Landscape currently accepts:

• Major credit cards
• Debit cards
• Company checks
• Cash
• Zelle

General Landscape reserves the right to restrict payment methods for specific transactions.

Payment terms may vary by project.

Residential customers may be required to pay deposits, progress payments, or balances according to their proposal or contract.

Commercial customers may be billed according to the applicable contract, purchase order, progress billing schedule, or other written agreement.

The Customer is responsible for making payments according to the applicable payment terms.

The Customer is responsible for:

• Providing accurate contact information.
• Providing accurate property and delivery information.
• Providing accurate billing information.
• Disclosing known site conditions and hazards.
• Disclosing privately installed or concealed utilities.
• Providing reasonable access to the property when required.
• Providing appropriate personnel or equipment for unloading when required.
• Reviewing proposals, contracts, invoices, and order details before acceptance.
• Making payments according to the applicable agreement.
• Properly caring for plants after purchase or installation unless otherwise specifically agreed in writing.
• Obtaining any approvals or permissions that are the Customer's responsibility under the applicable agreement.
• Complying with applicable property, community, HOA, municipal, or other requirements applicable to the Customer's property.

Landscaping work and deliveries may be affected by weather, site conditions, product availability, staffing, equipment availability, transportation issues, supplier delays, permitting, inspections, or other circumstances outside of General Landscape's reasonable control.

General Landscape reserves the right to delay or reschedule work when conditions make the work unsafe, impractical, or impossible to perform.

Commercial projects may be governed by the delay and scheduling provisions contained in the applicable contract.

General Landscape will make reasonable efforts to communicate significant scheduling changes to the Customer.

• Customers must not enter restricted General Landscape properties, including farm, nursery, equipment, storage, or operational areas, without authorization.
• Customers must follow all reasonable safety instructions provided by General Landscape employees.
• General Landscape may stop work or deny access when conditions are unsafe or when required safety procedures are not being followed.
• Commercial projects may be subject to additional site-specific safety requirements.

General Landscape may collect and use Customer information as necessary to process orders, provide products and services, communicate with Customers, process payments, schedule deliveries and installations, and operate the business.

For information regarding the collection, use, storage, and protection of Customer information, please review the General Landscape Privacy Policy available at glsplants.com.

The Privacy Policy is separate from these Terms & Conditions but is incorporated into the Customer's use of General Landscape's website and applicable online services as described in that policy.

By accepting a General Landscape proposal, estimate, contract, purchase order, invoice, order, or other agreement, the Customer acknowledges that:

1. They have had the opportunity to review these Terms & Conditions.
2. They understand that these Terms apply to the applicable products and/or services.
3. They agree to comply with the applicable Terms.
4. They understand that General Landscape does not provide an automatic or general plant warranty.
5. They understand that any warranty must be specifically stated in a written agreement.
6. They understand that deposits are generally non-refundable unless otherwise agreed in writing.
7. They understand that plant sales are generally final unless otherwise stated in a written agreement.
8. They understand that additional charges may apply when permitted under these Terms or the applicable agreement.
9. They understand that commercial and residential projects may have different project-specific requirements.

Acceptance of a General Landscape proposal or other written agreement constitutes acceptance of these Terms & Conditions, which are incorporated into and form part of the applicable transaction.

General Landscape reserves the right to modify, update, or revise these Terms & Conditions at any time.

The version of these Terms applicable to a particular transaction will be determined according to the applicable proposal, contract, invoice, order, or other written agreement.

Additional policies, conditions, restrictions, or requirements may apply to specific products, services, projects, customers, or contracts.

These Terms are intended to establish General Landscape's general policies.

A specific written proposal, contract, purchase order, scope of work, invoice, warranty, change order, or other agreement may contain terms that differ from or supplement these Terms.

If there is a conflict between these general Terms & Conditions and a specific written agreement accepted by General Landscape and the Customer, the specific written agreement will control to the extent of the conflict.

For commercial projects, the applicable commercial contract, subcontract, purchase order, or other governing project agreement may establish additional or different requirements.

For residential projects, the applicable proposal, contract, invoice, or written agreement may establish additional or different requirements.

These Terms, together with the applicable proposal, estimate, contract, purchase order, invoice, scope of work, change order, warranty document, and other written agreements between General Landscape and the Customer, constitute the applicable agreement regarding the products and services being provided.

No verbal statement, promise, representation, or modification will change the terms of a written agreement unless confirmed in writing by an authorized General Landscape representative.

BY ACCEPTING A GENERAL LANDSCAPE PROPOSAL, ESTIMATE, CONTRACT, PURCHASE ORDER, INVOICE, ORDER, OR OTHER AGREEMENT, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE HAD THE OPPORTUNITY TO REVIEW, UNDERSTAND, AND AGREE TO THESE TERMS & CONDITIONS AND THE GENERAL LANDSCAPE PRIVACY POLICY.

PLANTHUB LLC, DBA GENERAL LANDSCAPE

General Landscape reserves the right to establish additional or project-specific terms and conditions. Company policies and conditions may be modified from time to time. The terms of a specific written agreement will control where applicable.